Refund policy

At Cloud Delights, your happiness matters to us.

 

Because our boxes contain fresh food and treats, we are not able to accept returns or give refunds for change of mind once an order has been prepared or delivered. This is for hygiene and food safety reasons.

 

If something is not right, we will always fix it. If your order arrives damaged, incorrect, or not as described, please contact us within 24 hours of delivery at info@clouddelights.com with your order number and a photo. We will arrange a replacement or a refund.

 

Orders can be changed or cancelled before they have been prepared or dispatched. Once an order is on its way, it can no longer be cancelled.

 

If you have any questions about your order, message us any time on WhatsApp or at info@clouddelights.com. We are always happy to help.